Shipping Policy
At The Woofy Store, we strive to deliver your orders quickly and efficiently. Below, you’ll find all the necessary details regarding our shipping process, estimated delivery times, and policies.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after business hours or on weekends will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Times & Delivery Estimates
Delivery times vary depending on your location. Estimated shipping times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7-14 business days |
| Canada | 7-14 business days |
| United Kingdom | 7-14 business days |
| Australia | 8-15 business days |
| Europe | 8-15 business days |
| Rest of the World | 10-20 business days |
- Please note that delivery times are estimates and may be affected by factors such as weather conditions, customs delays, or courier service disruptions.
- We are not responsible for delays caused by external factors beyond our control.
3. Shipping Rates
We offer free shipping on all orders.
4. International Shipping
We ship globally, but some restrictions may apply based on the country’s import regulations. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment using the link provided in the email.
- If you do not receive a tracking update within 5 business days, please contact us at businessatthewoofystore@gmail.com.
6. Lost or Stolen Packages
- The Woofy Store is not responsible for lost or stolen packages once marked as “Delivered” by the carrier.
- If you believe your package is lost, please check with your local courier or neighbors first.
- If you need further assistance, contact us, and we will do our best to help.
7. Incorrect Shipping Address
- It is the customer’s responsibility to provide the correct shipping address at checkout.
- If an incorrect address is provided and the order has already been shipped, we are unable to make changes.
- If the package is returned due to an incorrect address, the customer may be responsible for additional shipping fees.
8. Contact Us
For any shipping-related inquiries, please reach out to our customer support team at businessatthewoofystore@gmail.com.
Thank you for shopping with The Woofy Store! We appreciate your trust and support.